Question 1

Am I eligible for a consultation with a Hinge Health Orthopedic Specialist?

Accepted Answer

You are eligible for an orthopedic specialist consultation if Hinge Health's exercise therapy program is available to you as a benefit through your employer and your employer is also offering access to orthopedic specialist consultations in the location where you reside.

Individuals who meet this eligibility criteria may schedule a consultation regardless of whether you have an existing Hinge Health account. If you are unsure whether your employer offers Hinge Health and / or orthopedic specialist consultations as a benefit in your state, [click here](https://www.hingehealth.com/check-eligibility) to check your eligibility.

Hinge Health has the following additional exceptions to orthopedic specialist consultations for individuals who are otherwise eligible through their employer:

If you were injured on the job or have an open workers compensation case, it must be addressed through your worker’s compensation claim. 
Some symptoms are not clinically appropriate to treat in the virtual setting; if you present with certain symptoms during registration we may recommend you to seek urgent in-person care.

Question 2

Is this service right for me?

Accepted Answer

A video consultation with a Hinge Health orthopedic specialist is great for you if you are experiencing joint and muscle pain, including the spine, and:

- You want to learn more about your pain and available options about how to best manage it
- You want help getting the most appropriate treatment to achieve your long term goals
- You want to talk about if surgery is right for you

If you are currently experiencing any of the below symptoms, please consider seeking emergency care immediately. Hinge Health does not provide emergency care and a video consultation may not be right for you.

- Your symptoms are a result of a recent car accident, fall, head injury/concussion or crush injury
- You have or think you may have a broken or fractured bone and/or a dislocated joint
- You have signs of infection (redness, swelling, tenderness of the area, fever, chills, or open wounds)
- You have pain and swelling in one or both calves (concern for blood clots)
- You are experiencing any of the following symptoms: loss of bowel control, loss of sensation in the genitals or legs, inability to urinate (these are signs of “cauda equina syndrome”)

Question 3

How do I sign up?

Accepted Answer

If you received a promotional email, mailer, or message about these new services and you don’t yet have an account with Hinge Health, you'll be instructed to enroll in our program through a brief questionnaire. Then, you’ll be able to schedule an appointment in the app under the “Connect” tab.

If you already have an account with Hinge Health and you're eligible for this service, head right to the “Connect” tab in the app to schedule your appointment. You can also reach out to your care team for information about your eligibility for this service and if it is right for you.

If you have received none of these communications and learned about orthopedic specialist consultations through another means, please reach out to us at specialtycare@hingehealth.com  and we will provide you with more information.

What to expect during your Hinge Health orthopedic video visit